Deputy General Manager - Lake District - £30K

The Lake

On the shores of Ullswater – the second largest lake in England – Another Place, The Lake is a 40-bedroom hotel set in 18 acres of Lake District National Park. By the time the hotel opens in August, its original Georgian building will be complemented by bright, modern spaces. Shared areas will include the Library, the Living Space, Kids’ Club and Swim Club (our take on a spa, including a 20-metre indoor pool). The restaurant, which will draw on our vegetable patch and herb garden, will serve creative, hearty food inspired by the region. Guests will be able to discover their surroundings through open-water swimming, sailing, stand-up paddling boarding, cycling and walking.


The role

Reporting to the General Manager, the Deputy General Manager is a busy and varied role for a highly organised, confident and proactive individual. As the Deputy General Manager you will support the General Manager, deputising for them in their absence, taking responsibility for the day to day running of all operational areas of the hotel.


What you’ll do

  • Work alongside the General Manager to oversee and be responsible for the day to day running of the hotel
  • Deputise for the General Manager in all areas, as and when required
  • Reinforce our key brand standard of ‘relaxed professionalism’ by being operationally present in all areas of the business
  • Build strong working relationships with heads of departments, providing inspirational leadership and promoting open communication
  • Work closely with the General Manager to support and have input into the on-going development of the business
  • Support the recruitment of all senior positions
  • Be responsible for guest feedback, ensuring all issues raised are followed up and that guests receive a personal response where required
  • Communicate effectively by holding regular meetings with direct reports
  • Attend scheduled operational meetings
  • Further your good knowledge of the hotel industry by networking, building relationships and remaining up to date with the local competitor set
  • Enforce and comply with all company policies and procedures driving effective performance, communication and a good business reputation
  • Enforce and comply with all statutory legislation and policy, attending any training as required


What you offer

  • A minimum of three years’ experience in a similar role within an independent hotel
  • Expertise in either food and beverage or hotel operations
  • Experience of managing a large team effectively
  • A proven track record of problem solving and putting the guest experience first
  • Experience and understanding of financial accountability, with a proven track record of achieving budgets
  • Level 3 or above qualification in food safety and/or health and safety


Your key skills         

  • Standards driven with an exceptional attention to detail
  • Both a good team player and a good team leader
  • A good communicator, who is also numerate
  • Calm, organised and proactive, even when under pressure

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