Front of House Manager - Alderney - Channel Islands

POSITION: Front of House Manager
February / March 2016

Permanent position
Location: Alderney, Channel Islands

You will be required to work 5 days a week with a mix of split and straight shifts. We will endeavour to give 2 consecutive days, but this isn’t guaranteed. 

LINE MANAGER: General Manager

DUTIES: The job will be varied and you will need to be flexible and enthusiastic to fit with the Georgian House ethos. Specific duties include but are not limited to: 

¥ Ensure the smooth running of FOH (front of house) 
¥ Assist with the general running of The Georgian House
¥ Alongside the General Manager, be the first point of contact for staff and customers
¥ Assist in training all Front of House (FOH) staff within the guidelines of The Georgian House
¥ To ensure the well-being, satisfaction and comfort of all guests
¥ Ensure all services, functions and events are appropriately staffed
¥ Act as coordinator and FOH for busy services, functions and events (taking on role of waitress when required) 
¥ Ensure correct hand-over to those responsible when you are off duty
¥ Ensure the team are suitably trained in all aspects of customer care, product and fire evacuation procedures
¥ Monitor the staff’s work performance, timekeeping and general discipline and implement staff dress code
¥ Encourage and act upon customer comments and complaints to improve The Georgian’s customer care, in conjunction with the General Manager
• Undertake FOH administrative duties, including the creation and maintenance of staff rotas and timesheet records
• Assist in reporting, reconciling and banking FOH sales
• Assist in managing staff tips, customer accounts, float and change
• Assist in responsibility of FOH stock control and ordering
• Attend regular staff and manager meetings
• Organising and taking table reservations efficiently whilst well-informed
• Actively look at ways to encourage new business and save money alongside managers
• Responsible, with the General Manager, for staff welfare and organising team events
• Assist bar team on stock control and general bar management
• Welcoming residents on arrival and showing them to their rooms in both The Georgian and Victoria
• Ensure the general maintenance and cleaning of the building is kept on top of
• Assisting in General Manager duties when absent
• To have a full understanding of all equipment within the building
• To know and understand the current policies and procedures of the business
• To be aware of the problems arising with reference to queries on accounts and restaurant bills
• To be fully aware of the Fire Safety procedures and Health & Safety regulations
• Assist General Manager with conducting staff disciplinary

Personal Conduct & Requirements

¥ Minimum 2 years' experience in customer service environment
• Experience in managing a team
¥ Establish a highly personalised style of service and attention to guests and detail
¥ Helpful and friendly attitude to all guests at all times and to use guests names at every available opportunity
¥ To maintain a high standard in personal appearance and demeanour
¥ To be approachable by staff and guests
¥ To care about the quality of service and food delivered
¥ To care about the well-being of the team as a whole and the individuals, and offer support when needed
¥ Willingness to work hours outside those outlined on the rota and until the job is done
• Willingness to go above and beyond
• Flexible and adaptable with working hours
• Professional, reliable, flexible and positive attitude
• Outstanding interpersonal skills and communication with customers and staff
• Good time management and organisational skills
• Patience, diplomacy and level-headed attitude
• A passion for delivering great service and interest in good food
• Taking pride in the product, service and a happy team

¥ £20,800 with the view to increase this in April 2018
¥ 1 month trial for both parties
¥ Annual bonus based on company profits
¥ Accommodation included (utilities charged at £50pm) 
¥ 1 return flight to the UK
¥ 24 days holiday (off-peak times only and notice needs to be given 1 month in advance) 
¥ 20% off all food and beverage at The Georgian
¥ Staff food whilst on duty
¥ Equal share of tips