Chalet Manager - Tignes - 1516




This is a diverse “hands on” role with overall responsibility for every aspect of the chalet operation and for the performance of each individual member of the chalet team. The main emphasis in this role is on customer service, the key objective being to deliver a exceptional hospitality service and to create unique and memorable holiday experiences for every client. 



·      Management, of the chalet team 

·      Customer service delivery – incl. service of breakfast, afternoon tea and formal evening meal

·      Proactive communication with guests to ensure all queries are answered and any special requests are met at the earliest opportunity

·      Responsible for chalet cleanliness and presentation

·      Responsible for all chalet laundry

·      Managing of chalet budgets

·      Completion of all financial and non-financial paperwork each week

·      General chalet maintenance – to report issues to Area Manager/Maintenance Team

·      Maintaining general hygiene, health and safety standards

·      Responsible for maintaining and improving local supplier relations

·      Assisting with management of other self catered chalet – Chalet Soho



We are looking for the following key personal qualities and attributes:

·      Highly professional with a 5 star service mentality

·      Positive and flexible attitude

·      Proactive, work well under pressure with great attention to detail

·      Team player is essential

·      Well presented at all times



This role would suit individuals with the following skill set:

·      Minimum 3 years of direct people management experience – preferably with small teams

·      Previous 4/5 star hands on hospitality experience

·      Excellent interpersonal skills

·      Excellent organisation/time management skills

·      Basic computer skills

·      Full, clean driving license is essential

·      Conversational French is preferred

·      Knowledge of ski resorts/season life is essential

·      Covering chauffeur duties when required, providing cooked breakfast on Chef day off on



Competitive salary and bonus, great accommodation and meals, travel to and from the Alps, lift pass, ski hire and winter sports insurance. Plus the opportunity to work with a small and developing company.


·      Salary of £320 a week, plus holiday pay

·      End of season discretionary bonus, up to 3 weeks salary

·      Own room, in shared apartment

·      2 meals a day

·      Espace Killy Pass

·      Ski/Board equipment hire

·      Part Uniform

·      Travel to and from resort

·      Season insurance